ectogel Privacy Policy – How We Protect Your Data
User privacy is our priority. This document explains in detail how ectogel collects, uses, stores, and protects the personal information of users based in Indonesia. By using our services, you agree to the practices described in this policy.
Last updated: 2024
1. Data We Collect
Account Information
When you register at ectogel, we collect your full name, email address, phone number, date of birth, and encrypted password. This data is used to create and manage your account, as well as to verify your identity before your first withdrawal is processed.
Device and Browser Data
We automatically collect technical information such as IP address, device type, operating system, browser type, and access time. This data helps us detect unauthorized activity, prevent suspicious duplicate access, and improve platform performance across various mobile devices.
Payment Information
We maintain transaction records in Indonesian Rupiah (IDR), including the payment method used (OVO, GoPay, Dana, bank transfer), amount, and transaction time. We do not directly store debit or credit card numbers — payment processing is handled by encrypted payment service providers.
Platform Usage Data
We log user activity within the platform, including games played, bets placed, session duration, and features accessed. This data is used to improve the user experience, personalize the interface, and assist our support team when technical issues are reported.
2. How Your Data Is Used
Data collected by ectogel is used solely for platform operational purposes and to improve the service we provide to users. We never sell personal user information to third parties for commercial marketing purposes.
Specifically, user data is used to: process account registration and authentication; verify identity through the KYC process; process deposits and withdrawals in IDR; send important notifications related to your account or transactions; detect and prevent fraud, money laundering, or platform abuse; and improve features and the interface based on usage patterns.
We may also use anonymized data (data that cannot be linked back to any specific individual) for internal statistical analysis to improve the overall quality of our service.
3. Cookies and Tracking Technologies
ectogel uses cookies — small text files stored on the user's device — to enhance the browsing experience on our platform. Cookies help us remember user preferences, keep login sessions active, and understand how users interact with different pages.
We use two types of cookies: session cookies, which are temporary and automatically deleted when the browser is closed, and persistent cookies, which are stored for longer to remember user settings. Users can manage their cookie preferences through their browser settings.
Disabling certain cookies may affect platform functionality, such as requiring you to log in again each time you visit the site. We do not use cookies to track user activity outside the ectogel platform.
4. Data Storage and Security
All sensitive data — including passwords and payment information — is stored using industry-standard encryption. Data transmission between users' devices and our servers is protected by SSL/TLS protocols.
Access to user data within our systems is restricted to staff with a legitimate operational need. All internal access is logged and audited regularly to ensure there is no misuse.
Active account data is retained for as long as the account remains in use. After an account is closed, data may be retained for a specified period in accordance with applicable legal obligations before being permanently deleted from our systems.
5. Sharing Data with Third Parties
ectogel does not sell, rent, or trade users' personal data to third parties for marketing purposes. However, under certain conditions necessary for service operations, we may share data with the following trusted partners:
- Payment service providers: to process deposits and withdrawals in IDR via digital wallets or local Indonesian banks.
- Identity verification service providers: to assist with the KYC process in accordance with applicable compliance standards.
- Legal authorities: if required by applicable laws and regulations or a valid court order in Indonesia.
All third-party partners are required to maintain data confidentiality and use it only for the agreed purpose. We do not share data with parties outside this list without the user's explicit consent.
6. User Rights Over Personal Data
As a ectogel user, you have a number of rights regarding the personal data we hold. You may exercise these rights by contacting our support team via our official email.
- Right of Access: You have the right to request information about what data we hold about you, how it is used, and who it is shared with.
- Right to Correction: If the data we hold is inaccurate or out of date, you have the right to request that we update it.
- Right of Erasure: You may request the deletion of your personal data from our systems, except for data that is still required to fulfill legal obligations or resolve outstanding disputes.
- Right to Restriction of Processing: You may ask us to restrict how we process your data under certain conditions, for example while the accuracy of the data is being contested.
- Right to Data Portability: You have the right to request a copy of your personal data in a machine-readable format for the purpose of transferring it to another service.
7. Policy Changes and How to Contact Us
ectogel reserves the right to update this privacy policy at any time in response to changes in our services, applicable regulations, or industry best practices. Any significant changes will be communicated via your registered email address or through a visible notice on the platform before the changes take effect.
We encourage you to review this page periodically. Continued use of the service after changes are published will be considered acceptance of the updated policy.
If you have any questions or concerns, or would like to exercise any of the rights listed above, please contact our privacy team by email at: [email protected]. We are committed to responding to privacy-related requests within a reasonable timeframe in line with our support team's operational capacity.
For general questions about our service, you can also visit the FAQ or return to the Home to start exploring the platform.
Your Privacy Protected, Your Experience Uncompromised
Register a new account or log in and enjoy the ectogel platform with the confidence that your data is managed securely and responsibly.
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